Privacy Policy

Lemniscate Software Pte Ltd (UEN: 202524594Z) is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

1. Personal Data We Collect

We collect the following types of personal data:

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To provide the services you request
• To improve our website and services through aggregated analytics
• To comply with legal and regulatory obligations
• For any other purpose for which you have provided consent

3. Consent

By submitting your personal data through our contact form, you consent to our collection, use, and disclosure of your personal data in accordance with this Privacy Policy. By using our website, you consent to our use of Cloudflare Web Analytics as described above. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

4. How We Use and Disclose Your Data

We use your personal data solely for the purposes stated in this Privacy Policy. We do not sell, rent, or trade your personal data. We may disclose your personal data to:

• Service providers who assist us in operating our website and providing our services (such as Cloudflare for web analytics and infrastructure)
• Legal and regulatory authorities when required by law
• Professional advisors such as lawyers and accountants
• Third parties with your express consent

All third-party service providers are required to protect your personal data in accordance with applicable data protection laws.

5. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are typically retained for up to 7 years for business record-keeping purposes. Analytics data is retained in aggregated, non-personal form.

7. Data Accuracy

We take reasonable steps to ensure that your personal data is accurate and complete. You are responsible for ensuring that the personal data you provide to us is accurate and up-to-date.

8. Cross-Border Data Transfers

Your personal data may be transferred to, stored, and processed in countries outside of Singapore, including the United States, where our service providers (such as Cloudflare) operate. We ensure that such transfers are conducted in accordance with the PDPA and that appropriate safeguards are in place to protect your personal data.

9. Your Rights Under the PDPA

Under the PDPA, you have the following rights:

• Right to access your personal data that we hold
• Right to request correction of inaccurate or incomplete personal data
• Right to withdraw consent for the collection, use, or disclosure of your personal data (subject to legal or contractual restrictions)
• Right to request information about how your personal data has been used or disclosed in the past year

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days. We may charge a reasonable fee for processing your request.

10. Cookies and Tracking Technologies

Our website uses Cloudflare Web Analytics, which does not use cookies or other tracking technologies that identify individual users. We do not use cookies for advertising or tracking purposes. Essential cookies may be used for website functionality and security purposes.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised 'Last Updated' date. We encourage you to review this Privacy Policy periodically.

13. Contact Us and Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your rights under the PDPA, or have concerns about our data practices, please contact us at: